Support Solutions...

Proactive and monitored system support.

As a managed service provider (MSP) ATB are very proactive in the support we provide. Gone are the days when your support partner is just simply manning the phones waiting for you call. Or so they should be!

Our Remote management System (RMM) allows us to continually monitor the health and stability of your supported systems 24/7, 365 days year to ensure they remain in the best possible health and available for business use.

Through the use of monitors and automated scripts our systems will diagnose and correct many common issues which would normally result in disruption for the business. This not only prevents less downtime for the business but also results in better value for money due to less engineering involvement.

Our RMM system monitors your systems for defects such as:

• Hard drive free space

• CPU high usage detection

• Exchange server utilisation and performance

• Stopped critical services

As standard, our proactive support solutions (ProCare) provide the following benefits:

• Full RMM System Monitoring 24/7, 365 Days a year (as above).

• Unlimited Helpdesk and Remote Support for Break / Fix Issues.

• Unlimited On-site Support for all Break / Fix Issues.

• Support provided from 8am to 6pm Monday to Friday.

• Guaranteed remote and on-site response times.

• Free Migration service from your existing provider.

• Full system discovery Audit and recommendations.

• Daily Backup and AV checks.

• Monthly Management reports.

• Dedicated lead engineer for continuity of services.

• Flexible payment terms to suit your business needs.

• Initial 3 month probation period with all new contracts.

• Full Systems discovery Audit and recommendations.

Our commitment is to building reliable relationships with our customers, meeting and where possible exceeding expectations in ICT delivery. We focus on

 

 

•  Finding a package which is mutually rewarding to both parties.

•  Delivering our service level agreements.

•  Agreeing flexible payment options to help challenging budgets.

•  Regular feedback to ensure we provide you with the best possible service.

•  Understanding our customers needs, making available the right solutions to grow your business.

We do all of this, allowing you to concentrate on what you do best, running your business.

For further information Call us or email Graham@atbltd.co.uk

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Testimonials

“We have used a number of IT consultants over the years and have found ATB to be the only firm which understands the importance of providing a service geared to our individual needs. The ATB team provides a knowledgeable and efficient service and I have no hesitation in recommending the company.”

David Renolds

“I wanted to take this opportunity to you for all your hard work, your efficient service and for putting up with my questions and phone calls. We are delighted with our new network and with your assistance in this project and no doubt I will see you on your next visit”

Paul Garry

“We have used a number of IT consultants over the years and have found ATB to be the only firm which understands the importance of providing a service geared to our individual needs. The ATB team provides a knowledgeable and efficient service and I have no hesitation in recommending the company.”

Ian Sillas

“Coniston made the decision to outsource their IT management for the first time in 2009. For the short time we have been working with ATB we have been very pleased with the level of service we receive. Problems are dealt with in a timely manner and their on-site presence has been a great help in ironing out our IT problems.”

Eleanor Brockman

“ATB have been responsible for our IT for approximately 7 years, they are formidable at what they do, reliable and proactive. The personal service they give is paramount to our business.”

Vince Gaskin

© 2017 ATB Computing Services Ltd  

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