Getting the right level of IT support and services for your business from a company who can deliver what is important to you in terms of response time , availability, familiarity or just simple plain talking can be fundamental to your business success, not only now but in how you move your business into the future.

We have been providing Computer support services across Kent and the south-east for over ten years. Tthis experience has helped us develop a range of support solutions and services specifically designed for small and medium sized businesses and as a result we are now commonly regarded as Kent's top computer support company.

Our complete one-stop solutions range from impartial advice on hardware purchase to planning and installation, implementation and ongoing support as well as other key services such as data backup, spam filtering and website design and management. This ensures you have one single point of contact for all your IT requirements.

Whilst every business is different and each owner has different wants and requirements from their outsourced support team the primary goal often remains the same. Honest, simple advice and an IT system which performs the tasks you ask of it. The following range of business support solutions have been designed to meet business needs at various stages of their development allowing you to gain the support you require at the budget available to you. We are also equally happy to design a bespoke package tailored to your specific needs should this be required.

Our goal is to find a package which is mutually rewarding to both parties whilst providing realistic and maintainable service level agreements. We offer a range of flexible payment options to help you spread the cost of your support solution over your financial year freeing up important cash reserves.

For further infomration email Support@atbltd.co.uk and we will instantly email you our full support solutions pack.

You may choose to call us out only when you need us and leave the day to day running of your system to your internal team. We have no call out charge and our hourly rate is one of the most cost effective in the region. You will always remain in control of your final bill and you can be sure that with ATB there will be no need to watch the clock.

• No need to commit to a contract
• Same day service available
• Have your problem resolved today
• Full money back guarantee

For further infomration email Support@atbltd.co.uk and we will instantly email you our full support solutions pack.

Computer support is changing. With many more companies now taking advantage of higher speed and permanent connection broadband can provide. ATB are now able to provide a level of support that means you may never need another site visit. This means quicker response times for you as well as reduced cost for IT support.

Remote support allows our engineers to take control of your machine via the internet and resolve many of the problems usually requiring a site visit. This works out quicker with less disruption to you and your business. The process is secure and you have complete control of when we have and don't have access to your machines. The software we use is extremely secure, employing 128-bit encryption for all data streams. It utilises the widely available TCP/IP protocol present in LAN's, WAN's and across the Internet. consequently we can control virtually any computer, anywhere in the world with the users permission.

As a remote support contract customer you will be able to take advantage of the remote support service from ATB which could save you hundreds of pounds in support costs when compared to standard on site callouts. Any issues will also be looked at quickly and cost effectively.

Benefits of the remote support solution include;

• ½ hours free support each month included in your subscription.
• Support charged in 5 minute increments to maximise your support allowance.
• Guaranteed 8 hour response to your call, not offered with ad hoc support services.
• 90% of problems solved without the need for an onsite visit saving you time and money.
• Fixed monthly costs ensuring you can budget for your IT expenditure.
• No software installation required on any machine you wish to cover.
• Cover as many machines as you wish in your premises under one simple contract.
• Same low monthly cost for 1 machine to 100 machines.
• Monthly usage management reports keep you informed and up to date.
• 50% savings on additional support charges compared to non contract customers.

Some business no longer accept downtime and system maintenance as acceptable and although downtime can never be 100% eliminated we are always looking to find ways to become more proactive in the support of our most valued and demanding customers. With ATB's BusinessCare solution we will remotely monitor your servers and workstations 24 hours a day seven days a week to ensure they remain in the best possible health and as secure as possible. This revolutionary new technology enables us to detect, diagnose and resolve many problems with your systems before you even notice there is a problem.

To ensure these packages remain financially attainable to every level of business that wishes to obtain this high level of proactive support we have researched, designed and tested various solutions over the past twelve years and believe we have found a way to allow all businesses to benefit from a service which would be unviable from other leading support providers such as BT or PC world Business. We can do this by offering you the choice of four levels of service based on the size of your business and the amount of support you may require during your contract period. In return you will receive benefits such as;

• 15, 36, and 72 hour or Custom packages available.
• Guaranteed 8 hour minimum response times.
• No restrictions on what support hours can be used for and what software is supported.
• Weekly or twice weekly data backup checks.
• Remote and helpdesk support Monday to Friday 9am to 5pm. (extensions available)
• Annual contract review meeting with your dedicated account manager.
• Weekly or twice weekly Anti virus checks.
• Monthly usage management reports.
• Reduced support rates for additional support hours required.
• Multiple sites covered under one contract.
• Flexible payment terms to meet your needs.
• 24/7 Remote Monitoring and Alert system
• Automated Patch Management and Antivirus definition updates.
• Hardware Audits and Asset management reporting
• Automation of regular manual support tasks reducing support costs for your business.
• Online Ticketing system for logging and monitoring of support calls
• Remote access to any PC running our ProCare software from any internet enabled PC via a web browser.
• Management reports including patch status, alert history, ticket information.
• Policy Management allows you to restrict network and internet activity as requested to reduce “Cyber slacking” or restrict user's access to certain applications.
• Microsoft Licence checking ensures you remain in compliance with the increasingly strict licensing laws and that user don't install counterfeit software onto you business machines.
• Temporary File Cleansing removes all temporary files form a machine safely and securely on a monthly basis improving speed and efficiently

Our virtual office solution can provide your business with all the benefits you need to run your business efficiently giveing it that professional and corporate image all within a complete virtual environment.

Using a virtual office frees you from expensive hardware and software costs in addition to office rental overheads. It also allows you to access your working environment from an internet connection anywhere in the world for a simple monthly subscription. You will no longer need to waste time traveling to the office to pick up your email messages or faxes as everything will be readily available to you 24/7, 365 days a year.