Sept 09 Update
Thank you for all your emails enquiring about the where abouts of this months update! What can I say, It's been a busy month.
This month brings the launch of our new customer portal service which we have been working hard to get in place for you. We have also completed the changes to the support contracts which I reported earlier this year and think you will find the new structure very rewarding. I also bring you news of a new technology we have been implementing across many of our larger sites which allows us to provide faster internet connections for your remote workers without the high costs of a leased line.
I hope you enjoy this months update and I look forward to your feedback.
Thanks for reading.
Graham
Changes to our contracted support solutions now in place
As of the 1st Aug 2009 we have made some important changes to our support contracts to better meet the needs of our customers. Historically our entry level BusinessCare package has always included 36 hours of support but from now this will be lowered 15 hours with the other options being 36, 72 and a custom package. All levels will now include as standard our Procare software on all servers and workstations allowing for 24/7 365 day monitoring of your systems and unlimited remote and helpdesk support as standard plus many other benefits that our ProCare software brings. Custom packages can also be supplied to include complete management of your IT systems along with regular scheduled on-site presence from 1/2 day per week to 5 days a week.
The new contracts will come into effect at your next renewal date and will allow us to be much more proactive with regards to supporting you and your business and minimizing your required support through the use of automated scripts for commonly reported problems and scheduled tasks for out of hours support. Your purchased support hours will be allocated to On-site support only as your remote and helpdesk support will be unlimited so your support requirements for the year will be less reducing the cost of ownership of your IT to your business.
If you would like more information on the new support solutions then drop me an email to Graham@atbltd.co.uk and I'll be happy to send this through to you.
Customer Portal Now online
We are pleased to announce that our new customer portal is now live and will allow all contract customers to log on and view the details and progress of all currently open calls as well as view details of their contract usage for the year to date. Each site administrator will shortly receive an email from me with their unique username and password which will allow them to log onto the portal.
Please take a moment to log on and provide me with your feedback on this new service.
Changes to support requests sent to Helpdesk@atbltd.co.uk
As from this week we have made a change to how we deal with support requests sent to Helpdesk@atbltd.co.uk. If your email requires a call to be opened you will automatically receive an email informing you of this and detailing your unique call reference number. You will then receive further emails as your call is assigned to an engineer and when comments and updates are added. You will be able to track the progress of the call using the customer portal described in the previous article.
If your request doesn't require a call to be opened because it doesn't require an engineers time then you will receive a reply email from us with the answer to your question.
As always let me have your feedback and ideas to the usual email address.
Web site design services from ATB
In the midst of the current downturn it is important that you are capturing every piece of business before your competitors and a strong online presence is essential for your business growth. Our web site design service can help you develop a professional web site encompassing striking design and innovative techniques built to increase traffic through your site and begin the relationship process with potential customers. A good web site should not just be about informing the reader of who you are and what you do, It should encourage them to interact with you and provide you with information about them and their needs.
If you site doesn't currently give the impression you want about your business and isn't generating around 80% of all of your new business leads then it is time for a redesign that does.
Faster Internet speeds without the Leased Line costs.
We can now provide you with a flexible and low cost way to provide your remote workers / offices with a faster and more reliable internet connection providing better data transfer without the high costs of leased lines.
This technology aggregates the bandwidth of similar or different internet lines ( ADSL, TS1 , Cable) to provide faster downstream and upstream speeds by as much as 4 times. This recent innovation fills the gap between single ADSL line and leased line prices and has proven to be a popular choice for companies that require good bandwidth for remote working.
And because the aggregated lines don't have to be on the same provider this solution also helps answer the concerns of continuity of service with regards to internet connection and reduces the impact of single point of failure for your business.
If you would like to increase you internet connectivity speeds without the costs of a leased line then get in touch with me on 0845 6346261 Ext 101 or by email to Graham@atbltd.co.uk and I will be happy to advise you further.
Watch Out Watch Out, FAST are about!
We have seen increased activity in this area this month from FAST ( Federation Against Software Theft) who seem to be randomly visiting companies in this area and requesting to inspect their software licensing agreements. We are pleased that most of our customers now understand the importance of software compliance but should you be in any doubt about what software is installed on your machines throughout your office you might want to find out sooner rather than later.
Your'll be plaesed to know that we have the ability to quickly and discreetly scan all your office machines for installed software and capture the licence keys used. This information can then be presented to you in clear detail and recommendations can be made to ensure your licence compliance.
Contact us today to find out more before you become their next visit.
Take the ATB challenge.
Throughout 2009 ATB guarantee that we will not only beat the price of your current support solution* but on top of that we will give you a better solution for less. Some terms and conditions apply but this is a genuine offer as we really want your business.
We will provide a free no obligation consultation in the strictest confidence and we will handle all the transfer issues and security changes FREE OF CHARGE. This is a great offer and a great opportunity for you to find out why ATB are "Kent's Top IT Support Company"
Call us today on 0845 6346261 and ask for Graham or use our Contact Form to get in touch.
* Based on a like for like comparison
Customer referral scheme
We continue to recognize that a good deal of our new business comes from a referral and we are as always extremely grateful to you all when you pass on your good comments about us to other businesses. As a small token of our appreciation, we will continue in 2009 to provide £50 pounds of M&S gift vouchers to anyone who recommends our services to a business who then use our services for a site visit. Happy Shopping!
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Tel: 0845 634 6261
Fax: 01322 614777
www.atbltd.co.uk
